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Wednesday, October 25
 

12:00pm

Super User Annual Leader Workshop Part 1
This event has a separate registration.

This year's Super User Leader Workshop revolves around selling and marketing your program internally.  Whether you are an emerging, new, or mature program, being able to tell a compelling story of value to any audience is critically important.

The workshop starts with Part 1 on Wednesday with "Story" for Super User Leaders.
Friday, the group will join Super Users for Part 2, where you will work with and coach Super Users on building and telling the story.



Wednesday October 25, 2017 12:00pm - 5:00pm
Marriott Las Colinas - San Antonio Board Room

6:00pm

Welcome Reception - The Terrace at Marriott overlooking the lake
The location for our Welcome Reception will be at the Marriott Las Colinas on the Terrance overlooking the lake.  It is a SUPER perfect spot for our reception.

Join us for drinks, food, networking, and a good time (as always)! Come kick off the conference the right way :) 


223 West Las Colinas Boulevard, Irving, TX 75039 (972) 831-0000

Wednesday October 25, 2017 6:00pm - 9:00pm
Marriott Terrace on the Lake
 
Thursday, October 26
 

TBA

Track Descriptions
During the day, there can be multiple sessions during the same time slot.  The track colors will help you distinquish the types of sessions during any time slot.  Below is a description of the type of content you can expect in each track.

1. Foundation (soft skills) Learning

These sessions demonstrate or teach skills or techniques in the soft skills such as communication, leadership, styles, behaviors, etc...

2. Technology Learning
These sessions demonstrate or teach participants about, or how to use, or usage techniques about a specific technology.

3. Learning About Super User Programs
These sessions are customer stories about Super User programs and practices for building, sustaining, and maturing Super User programs.

4. Looking to the Future
These sessions are more future thinking about either technology or practices that are either emerging or possibilities. These sessions are great for keeping Super Users current, and even ahead of the game, about trends.

Thursday October 26, 2017 TBA
TBA

7:30am

Registration/Breakfast
Thursday October 26, 2017 7:30am - 8:30am
TBA

8:30am

Opening Address by emSEE Gus Lopes
This year we are so proud to have our event emcee'd by a member of our Community, SAPinsight Leader Board Member, HollyFrontier Super User Leader, and all around SUPER amazing person, Gus Lopes!

Speakers
avatar for Gus Lopes

Gus Lopes

Super User Leader - ERP Training Developer, HollyFrontier
Gus Lopes - Super User Leader and ERP Training Developer, Business Process Development HollyFrontier Corporation (NYSE: HFC) is among the largest independent petroleum refiners in the United States with operations throughout the mid-continent, southwestern and Rocky Mountain regions... Read More →


Thursday October 26, 2017 8:30am - 9:15am
Junior Ballroom

9:15am

Executive Welcome by Tony Caesar and Steve Shander
First up on our Experience is our Executive Support.

Tony Caesar, Vice President & CIO, PrimeSoure Building Products, SAPinsight Executive Advisory Board Chair, and ASUG National Board of Directors member, will welcome you to SEE17.  Come hear why Tony has supported SAPinsight and Super Users from our launch in 2013.

Steve Shander, Chief Customer Officer, SAP, and ASUG National Board of Directors member, will share his organizations mission and why Super Users are a critical layer of the enterprise landscape.

Both Tony and Steve are passionate, transparent, and approachable.  This will be a SUPER start to your Experience.

Speakers
avatar for Tony Caesar

Tony Caesar

Vice President IT and CIO, PrimeSource Building Products
Tony currently serves as the Chair of the SAPinsight Executive Advisory Board and Member of the ASUG National Board of Directors. | | Tony is an Information Technology Executive with over 31 years of domestic and international experience in sales, distribution, manufacturing, and... Read More →
avatar for Steve Shander

Steve Shander

Chief Customer Officer, SAP
In his current position as Chief Customer Officer, Steve is responsible for overall Customer Satisfaction and acts on behalf of SAP customers as their advocate. Mr. Shander’s organization is comprised of Project Recovery team, Total Cost of Ownership team, Hana, Cloud, BI Ambassadors... Read More →


Thursday October 26, 2017 9:15am - 9:45am
Junior Ballroom

9:45am

Keynote: Landing on the SUN, by author and Super User evangelist Michael Doane
While a majority of companies with enterprise applications fail to adequately support their end user population, even fewer succeed at building and managing a sustainable super user network.  As evolution in this regard has been sloth-slow over the past thirty years, we have finally arrived at a tipping point in the marketplace whereby companies that have not evolved now find themselves in need of a “Super User (R)evolution”.  Michael will briefly describe the landscape of past failures and how, through the leadership of Ginger Luttrell and many others in her sphere are leading a true revolution. Through their ever-more-formalized methods, the enterprise applications world is moving into an environment wherein the super users are gaining both respect and improved practices by which they increasingly bring measurable (and visible!)  business benefit to their companies. Your takeaway is the knowledge of what can now be accomplished and how you can join in the growing vanguard of Super User revolutionaries.

Speakers
avatar for Michael Doane

Michael Doane

Consultant/Author, Doane Associates
A leading authority on enterprise applications. In recent years, he has been advising clients on organizational and governance strategies, business process optimization, and best practices and methods for deriving value from enterprise applications investments. Mr. Doane is the author... Read More →


Thursday October 26, 2017 9:45am - 10:30am
Junior Ballroom

10:30am

Pre-Keynote Break
Thursday October 26, 2017 10:30am - 10:45am
TBA

10:45am

2017 SUPER Panel - From Default to Design
You have Super Users by default or by design.  If you do not official organize or recognize them, they are still there.

In this engaging panel discussion facilitated by our Keynote and author, Michael Doane you will hear a collaboration between different roles supporting a Super User Network.  Each will share insights on key topics from their own unique journeys and perspectives of the Super User space.  Learn their "why".  Learn about the different partner organizations involved including IT and COE.

Moderators
avatar for Michael Doane

Michael Doane

Consultant/Author, Doane Associates
A leading authority on enterprise applications. In recent years, he has been advising clients on organizational and governance strategies, business process optimization, and best practices and methods for deriving value from enterprise applications investments. Mr. Doane is the author... Read More →

Speakers
avatar for Lisa Ayala

Lisa Ayala

Super User Program Manager, Schlumberger
avatar for Dave Brauchler

Dave Brauchler

Sr. Director - Enterprise Applications, Triumph Vought
avatar for Jessica Mann

Jessica Mann

Southwest Airlines


Thursday October 26, 2017 10:45am - 11:30am
Junior Ballroom

11:30am

Roundtable: Connecting With People in a Meaningful Way
This roundtable will discuss key challenges, ideas, and approaches to connecting with a wide range of audiences in a way the promotes ideas, solutions, and relationships.

*** You come with your questions and ideas


Speakers
avatar for PK Keiran

PK Keiran

Principal, KEIR Group
PK is a sought after content strategist and brand / marketing advisor. She acts as a mentor and coach to individuals and companies to create messaging that resonates with their audiences and drives successful outcomes. In her most recent role with SAPinsider she advised global and... Read More →


Thursday October 26, 2017 11:30am - 12:00pm
Junior Ballroom

11:30am

Roundtable: Finance Super Users
In this roundtable meet up with other Super Users who support any area of Finance.  Discuss key challenges, successes, tools, methods, and more.  Bring your questions and your knowledge to share.  This will start you off on the right foot with new connections and relationships that you can continue to develop throughout the event and beyond.

Moderators
avatar for Amber Christian

Amber Christian

ConsultAce

Thursday October 26, 2017 11:30am - 12:00pm
Junior Ballroom

11:30am

Roundtable: Super User Leaders Connect
This is the perfect opportunity to meet other Super User Leaders attending SEE17.  Leader Board members will also join in on the discussions.  This may include topics of:

* Introductions and sharing of program structure
* Program Sustainability
* Rewards & Recognition
*** You come with your questions


Moderators
avatar for Gus Lopes

Gus Lopes

Super User Leader - ERP Training Developer, HollyFrontier
Gus Lopes - Super User Leader and ERP Training Developer, Business Process Development HollyFrontier Corporation (NYSE: HFC) is among the largest independent petroleum refiners in the United States with operations throughout the mid-continent, southwestern and Rocky Mountain regions... Read More →

Thursday October 26, 2017 11:30am - 12:00pm
Junior Ballroom

11:30am

Roundtable: Supporting Users - key challenges, tools, approaches and more
This roundtable will discuss key challenges, ideas, and approaches to supporting users including metrics, tools, tips, and tricks.

*** You come with your questions and ideas.


Thursday October 26, 2017 11:30am - 12:00pm
Junior Ballroom

12:00pm

Lunch and Networking
Thursday October 26, 2017 12:00pm - 1:00pm
TBA

1:00pm

Digital Transformation Through the lens of your Super Users (GP Strategies)
Organizations all over the world are utilizing SAP solutions to revolutionize, revitalize, and modernize their business processes. These “digital transformations,” if done properly, are game changers for the organization. However, while the technology decisions and implications are at the forefront of the execution strategy, it is important to recognize the effect digital transformation has on the people within your organization. In this session, we will discuss challenges & best practices for enlisting super users to help learners succeed in the digital world. We’ll discuss methods that super users may use to engage the modern learner and address how the three generations of workers within your organization are likely to experience digital transformations in different ways. Join us, as we explore digital transformation through the lens of your people.

Partner/Sponsor Team Members


Thursday October 26, 2017 1:00pm - 1:45pm
Meeting Room 4

1:00pm

How to Create and Distribute Learning Content Even Your Mom Would Love

Quick, what do you do? You're under pressure to create learning content for your users, but your mom called and she needs help with setting up her online account. In this interactive (and potentially profitable) session, you'll see how to use ANCILE uPerform to quickly create learning content for cloud-based tools, enterprise scale solutions, and even mom-approved apps. Then, you'll use any device (desktop, laptop, tablet or phone) to access that same learning on-demand. The best part? Be the first to discover the "Phrase that Pays" within that content, and you'll win enough to treat your Mom to the delicious dinner she so richly deserves! Don't miss it!


Speakers
avatar for Mal Poulin

Mal Poulin

Senior Director, ANCILE Solutions


Thursday October 26, 2017 1:00pm - 1:45pm
Meeting Room 3

1:00pm

The LUV Factor – SWA’s Approach to Super User Selection
Okay, you have decided to establish a Super User Program?  Great, I’ll just grab an employee from each department and create my Community?  Wait, what – it’s not that straightforward?  There is an existing proven method to creating a Super User Community in order to build for success?  If you are contemplating, deciding, or restarting a Super User Program, then we want to provide you with insight into finding and selecting Super Users that will help guide you on establishing your own successful Community.  Jessica Mann and Rachel McIntosh will walk you through the repeatable approach taken by Southwest Airlines in finding their Super Users.  We will provide details on the process of how we facilitated the identification, nomination, and selection of Super Users prior to kicking off our first Super User Community.

Speakers
avatar for Jessica Mann

Jessica Mann

Southwest Airlines
avatar for Rachel McIntosh

Rachel McIntosh

Southwest Airlines



Thursday October 26, 2017 1:00pm - 1:45pm
Meeting Room 2

1:45pm

Break for networking and visiting Partners/Sponsors
Thursday October 26, 2017 1:45pm - 2:00pm
TBA

2:00pm

Creating a Personal Action Plan to Be A Super User and To Take Super To The Next Level
Come join Farhan (McKesson) and Dru (Lockheed Martin) in this workshop style session where you will hear your facilitators share their story about how they got involved in being a Super User, and then what they did to evolve as a Super User.  Facilitators will guide you through creating an action plan that you can start accomplishing during the remainder of #SEE17, and then carry back to your job.

Come for yourself, or come for tips that you can pass along to your fellow Super Users who weren't able to join.  This is sure to be a valuable session.

Speakers
avatar for Farhan Kidwai

Farhan Kidwai

Senior Business Data Analyst/Six Sigma Green Belt & Super User All Star, McKesson
SAP, Business Objects, Data Analysis, Excel, Access, BW,Tableau
avatar for Dru Senkungu

Dru Senkungu

Training Lead/Senior ERP Business Systems Analyst, Lockheed Martin
As Training Lead for Change Leadership and Learning, Dru oversees training requirements identification, design, development, and delivery of ERP systems training for Lockheed Aeronautics. Dru also manages the Super User program ensuring end user enablement, end user adoption and... Read More →



Thursday October 26, 2017 2:00pm - 2:45pm
Meeting Room 2

2:00pm

How to Manage Spreadsheet Risk from Within Your SAP Environment (Excel4apps)
Are you frustrated at the rigid and complex reports available in SAP? Are you still using Excel to do a lot of the heavy lifting for reporting?
Regardless of IT policy, Excel is still the go-to tool for most users to transform their data into something meaningful. Yet, static spreadsheets inherently create issues around version control, complex cross referencing, master data references and calculation errors - all of which is an audit risk. The responsibility for this tends to fall between the business and IT and can become quite cumbersome.
Attend this webinar to hear how you can overcome these issues using an Excel add-in that directly and securely connects to SAP.
What You'll Learn:
  • Achieve a Genuine Single Version of the Truth - Discover how you can access live SAP data in real-time from an Excel front-end. Your data remains in SAP, but you review and analyze in Excel.
  • Eliminate Numerous Manual Processes Involved with SAP to Excel Integration – Learn how Excel4apps solutions can help your organization create user-driven templates which can be used for repeatable actions, such as reporting and journal entries.
  • Utilize Excel to Satisfy Audit Requirements – Reduce the effort your organization needs to provide required data to audit teams by using Excel formulas, data analysis and attached supporting information.

Partner/Sponsor Team Members


Thursday October 26, 2017 2:00pm - 2:45pm
Meeting Room 3

2:00pm

Preparing for S4Hana – What is Really Different, and How to Get Your Organization Ready for Effective Change (Abreon)
If you have not heard about S4Hana yet, you will.  It's the next generation of SAP.  Come learn what you need to know to get ahead of the curve in preparing for this change.

Speakers


Thursday October 26, 2017 2:00pm - 2:45pm
Meeting Room 4

2:45pm

Break for networking and visiting Partners/Sponsors
Thursday October 26, 2017 2:45pm - 3:00pm
TBA

3:00pm

Reduce User Frustration and Speed Up Work by Changing the Way Your Users Engage With SAP (Titan)
Platinum Sponsor Titan Consulting will present a case story where the customer eliminated costly repetitive tasks while adding new functionality and increased Gross Margins in CRM!

Are your processes in SAP cumbersome, slow, and frustrating for your end users?  Is lack of mobility and multiple screens taking away from your users’ core job responsibilities every day?  It doesn't have to be that way.  Titan has success stories with helping to consolidate SAP functions and mobilize transactions from CRM to HR.  Come learn how we helped one customer eliminate costly repetitive tasks while adding new functionality and increased Gross Margins in CRM with on simple application.  Our simple, flexible approach can help change the way your users engage with SAP in such a way to give them back precious time to spend on adding more value to your organization.

Speakers


Thursday October 26, 2017 3:00pm - 3:45pm
Meeting Room 2

3:00pm

Alignment Optimization: Supercharge Your Super Users (ISG)
Many organizations struggle to maximize business value from their Super User programs due to a lack of leadership alignment and support. Misalignments related to program objectives, executive involvement, governance, leadership potential, selection criteria, roles and responsibilities, and success metrics can negatively impact program execution. Optimizing alignment around program goals, assumptions, and barriers to success at the onset of any Super User program can help mitigate program risks and ensure critical leadership support is maintained throughout the duration of program. 
  • Identify how alignment optimization can be utilized to maximize business value within a Super User program
  • Identify how Super Users can use analytics to accurately measure executive and leadership alignment
  • Engage long-term support for the Super User program and proactively manage program risks.

Speakers
avatar for Stephanie Marcon

Stephanie Marcon

Director, ISG
At ISG Stephanie is responsible for leading the Alignment Optimization Practice, supporting efforts on overall executive alignment and other change management services and working with partners to increase change management awareness and adoption within their customer base.



Thursday October 26, 2017 3:00pm - 3:45pm
Meeting Room 3

3:00pm

The AP department of the future imagined using Design Thinking methods (Consult Ace)
Are you new to design thinking?  Are you wondering what all the buzz is about?
In this session, it’s time to take design thinking for a test drive.  Learn how the basic principles work, and participate in group exercises where we assess “A day in the life of an (AP) Accounts Payable Accountant five years from now using Machine Learning and Digital Assistants”.  With your fellow attendees, we’ll crowd-source how this role could and will be re-imagined as these technologies evolve.

Speakers
avatar for Amber Christian

Amber Christian

ConsultAce
avatar for Susan Stone

Susan Stone

Founder / CEO, Dandelion Experience
Looking for answers? Susan Stone is an experienced professional in IT/BT, project management, communications, marketing, and transformation and leadership coaching for healthcare, oil and gas, and distribution industries. Her passion for software and industry agnostic approach has... Read More →



Thursday October 26, 2017 3:00pm - 3:45pm
Meeting Room 4

3:45pm

Break for networking and visiting Partners/Sponsors
Thursday October 26, 2017 3:45pm - 4:00pm
TBA

4:00pm

Improving Your Data - The DNA of Your Business (PlatinumDQ)
You can't manage what you don't accurately measure - if your business critical data is wrong your business is not right.  In this session, we’ll discuss a successfully proven data strategy and practices to form the right Data Governance alliances, prepare and execute on a Data Cleansing/Governance plan, and how to expand/maintain Data Governance to support areas like Data Migration efforts, Business Analytics/Reporting, and Big Data

Speakers
avatar for Scott Cunningham

Scott Cunningham

Managing Architect, Platinum DQ Consulting, LLC.
Scott has more than 34 years of experience in information technology with over half of his time at SAP, becoming one of SAP’s elite Platinum consultants. Scott is a true pioneer in Data Quality with over 29 years of experience in data standards, marketing applications, Master Data... Read More →
avatar for Daniel Graff

Daniel Graff

Principal EIM Architect, Platinum DQ Consulting
Data Migration | Data Governance | Data Quality | Organizing, Staffing and Executing for success in Information Management.



Thursday October 26, 2017 4:00pm - 4:45pm
Meeting Room 4

4:00pm

What's in That SAP Support Toolbox that can Help Me? (SAP)
Knowing is half the battle in today's world. Technology is moving so rapidly, we all know how difficult it is to keep up and understand what's avaialble to you, when to use it, and who to contact.

When you think about SAP Support, do you think about things like virtual training and learning at your convenience and in a learning style that you prefer? How about support services that can help with upgrade projects or improve/optimize your current business processes? Or perhaps tools that will quickly and easily help you identify and choose functionality THAT YOU ALREADY OWN but aren't using? If your answer to these questions was TELL ME MORE!, then you should join us! Come ready to learn about the different tools, education, and services that are avaiable to YOU and already included at no additional cost as an SAP Enterprise Support customer that will put YOU in the know. We'll even throw in the toolbox! 

Speakers
avatar for VerNeil Mesecher

VerNeil Mesecher

Sr. Director - Customer Engagements MGTM - North America, SAP America
I enjoy helping SAP customers realize value from their Support investments, volunteering to support Veterans and special needs kids and adults, traveling and pursuing hobbies such as flying, Harley riding and ranching.


Thursday October 26, 2017 4:00pm - 4:45pm
Meeting Room 3

4:00pm

What, Training Again?  Training Made Simple – Creating easy work instructions in a self-service world.
In this session, it’s time to think simple.  Learn the basic tools we use to create training materials for users and the techniques for knowledge transfer in an increasingly self-service world.

Speakers
avatar for Karla Chandler

Karla Chandler

Systems Analysis Specialist I, Bell Helicopter
I have worked for Bell Helicopter for 12 years in various roles in Finance and IT Support. I hold Six Sigma Green Belt in Lean Processes. The areas I have supported is SD, Accounts Receivable, Credit, Accounts Payable, Commercial and Government Billing. I enjoy doing analysis work... Read More →



Thursday October 26, 2017 4:00pm - 4:45pm
Meeting Room 2

5:00pm

6:00pm

ASUG (Americas SAP Users Group) Dallas/Ft. Worth Chapter Reception
The ASUG Dallas/Ft. Worth Chapter welcomes Super Users to their fall meeting reception at GDT (General Datatech), complete with local food trucks and drinks, along with a tour of their very cool office.

Transportation will be provided from the Irving Convention Center.  Check here for detailed shuttle schedule to be posted.

999 Metro Media Pl
Dallas, TX 75247

Thursday October 26, 2017 6:00pm - 8:45pm
Offsite - GDT (General Datatech)
 
Friday, October 27
 

7:30am

ASUG Dallas Forth Worth Chapter Meeting
Friday is the ASUG Dallas/Ft. Worth Chapter Meeting. There will be a Super User track at the meeting, but it is not an SAPinsight conference day. If you're interested in attending, please register for the meeting through ASUG.  www.ASUG.com.

If you'd like to Sponsor the ASUG DFW Chapter Meeting on Friday, please contact ASUG directly.  We are happy to facilitate that connection. 

Friday October 27, 2017 7:30am - 4:30pm
TBA

8:00am

99 tips & tricks every SAP Super User should know.
Constance and Gus are proud to bring to you a training SAP session like no other. They will present 99 tips and tricks every SAP Super User should know by heart. During a fun and exciting presentation the audience will hear about those must know tricks that make everyone's SAP activities more efficient. Between sets of tips & tricks Constance and Gus will share super user stories they have heard during their combined 40 years of experience working with ERP systems users. 
This is a fun session where two distinct industries meet to share technical knowledge and interesting user stories.  
Constance Darnell works for the City of Dallas.
Gus Lopes works for HollyFrontier, a Refinery and Petroleum Marketing company. 
Gus is the Super User Leader and a 2016 SAPinsight Community of Excellence award winner at HollyFrontier.  Prior to this role, Gus spend years training and leading training teams across the world.  He is knowledgeable, dynamic, fun, and simply SUPER in his approach and passion for teaching and inspiring Super Users!

Constance has been with the City of Dallas for 20 years, beginning in training for Dallas Fire Rescue and now with the great Dallas Water Utilities where she was instrumental in the initial stages of our SAP transition. Mrs. Darnell has over 30 years of training experience; expanding and developing course material both in class and in the e-learning environment. Currently Constance works with 14 departments within the City of Dallas improving and documenting their process and procedures that surround SAP usage. Helping with implementing UPerform and organizing SME workshops for multiple users, Constance has developed skills and knowledge that are remarkable. Ms. Constance believes “The Delivery of training and Growth of a user is my passion. Being a Super Trainer has been fulling as well as rewarding!”

Speakers
avatar for Constance Darnell

Constance Darnell

Coordinator III, City of Dallas - Water Utilities
Constance has been with the City of Dallas for 20 years, beginning in training for Dallas Fire Rescue and now with the great Dallas Water Utilities where she was instrumental in the initial stages of our SAP transition. Mrs. Darnell has over 30 years of training experience; expanding... Read More →
avatar for Gus Lopes

Gus Lopes

Super User Leader - ERP Training Developer, HollyFrontier
Gus Lopes - Super User Leader and ERP Training Developer, Business Process Development HollyFrontier Corporation (NYSE: HFC) is among the largest independent petroleum refiners in the United States with operations throughout the mid-continent, southwestern and Rocky Mountain regions... Read More →



Friday October 27, 2017 8:00am - 9:30am
Meeting Room 9

10:00am

Learning the Art of Storytelling together, Super User Leaders and Super Users
If you attended the Super User Leader Workshop on Wednesday, this session is Part 2 of that workshop and is not an additional cost.

If you did not attend the Super User Leader Workshop on Wednesday, this session is an extra cost workshop.  You must have registered for the AM workshop pass during registration.  If you need to register or check on your registration, contact Ashley aluttrell@LTCinsight.com.


What is all the buzz about Storytelling in business? Storytelling expert John Geraci, from CI Squared, will break down how you can use STORY to influence others in business. Learn STORY framework, learn about your WHY STORY and how to tell stories that make the right point in your Super User discussions. SEE firsthand how STORY can make a difference in your next conversation.
** This session is Part 2 of the Super User Leader Workshop. Super Users who sign up for this pass will be joining the Super User Leaders. The Super User Leaders will be taking what they did on Wednesday during Part 1 of their workshop and working with/coaching the additional attendees on the Storytelling framework. **



Friday October 27, 2017 10:00am - 12:00pm
Meeting Room 8

12:00pm

Lunch
Friday October 27, 2017 12:00pm - 1:00pm
TBA

1:00pm

Super Users: from Nomination to Onboarding to Transitioning... A Standardized, Repeatable, and Traceable Approach
UPDATE:  This session is listed as a 2 part session in the ASUG Dallas Chapter meeting agenda.  1:00-1:45, 2:00-2:45 in room 9

Every Super User Program/Community follows some method or process to get Super Users identified, then onboarded, and later transitioned out.  You can do this by default or take a designed approach.

We have teamed up with Community Partner Configurable Management to combine process with a tool to teach how you can create a standardized, repeatable, and measurable approach to this very important process within a healthy Super User Community.

In this workshop you will learn about a complete process that you will take and tailor.  You will walk away with your own version of the process that you can take and begin implementing.

Speakers
avatar for Russell Wright

Russell Wright

Technical Director, Configurable Management
Specializations:  Business Process Solutions, SharePoint Workflow and SAP Integration Russell introduced SharePoint to Texas Instruments in 2002 while heading a systems group in the Worldwide Procurement and Logistics division.  His team assisted internal users with obtaining significant... Read More →


Friday October 27, 2017 1:00pm - 3:00pm
Meeting Room 9

1:00pm

Workshop: From Good to Great: Exploring More Advanced Practices of a Mature Super User Program
This session is an extra cost workshop.  You must have registered for this session during registration.  If you need to register or check on your registration, contact Ashley aluttrell@LTCinsight.com.

Audience:  Mature Super User Programs, Super User Leaders and Super Users who are in a mature program looking for new ideas and approaches.

In this workshop you will:
1. Learn about the different models being used by other programs.
2. Go through a SWOT type activity to help frame your plan.
3. Walk through the SAPinsight SUPERmodel as a framework for sustainability and maturity.
4. Participate in a governance activity.
5. Participate in a metrics and ROI activity.
6. Build an innovation plan.

Friday October 27, 2017 1:00pm - 3:00pm
Meeting Room 6

1:00pm

Workshop: Stepping Stones: How to Move Your Super User Program From 'By Default' to 'By Design'
This session is an extra cost workshop.  You must have registered for this session during registration.  If you need to register or check on your registration, contact Ashley aluttrell@LTCinsight.com.

Audience:  Emerging Communities; Super Users who are in this role by default of self appointment, but your company does not have a formal program.

In this workshop you will go through exercises to:
1. Identify activities happening in the current state.
2. Identify missed opportunities in the current state.
3. Go through a SWOT type of activity to help in framing a plan.
4. Building a plan for selling the idea.

Friday October 27, 2017 1:00pm - 3:00pm
Meeting Room 6

1:00pm

Workshop: We've Kicked Off Our Super User Program, Now What?
This session is an extra cost workshop.  You must have registered for this session during registration.  If you need to register or check on your registration, contact Ashley aluttrell@LTCinsight.com.

Audience:  New Super User Programs, Super User Leaders and Super Users who are in a new Program.

In this workshop you will:
1. Take an inventory of what you have in place.
2. Go through a SWOT type activity to help frame your plan.
3. Walk through the SAPinsight SUPERmodel as a framework for sustainability and maturity.
4. Developing an action plan.


Friday October 27, 2017 1:00pm - 3:00pm
Meeting Room 6