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Thursday, October 26 • 9:45am - 10:30am
Keynote: Landing on the SUN, by author and Super User evangelist Michael Doane

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While a majority of companies with enterprise applications fail to adequately support their end user population, even fewer succeed at building and managing a sustainable super user network.  As evolution in this regard has been sloth-slow over the past thirty years, we have finally arrived at a tipping point in the marketplace whereby companies that have not evolved now find themselves in need of a “Super User (R)evolution”.  Michael will briefly describe the landscape of past failures and how, through the leadership of Ginger Luttrell and many others in her sphere are leading a true revolution. Through their ever-more-formalized methods, the enterprise applications world is moving into an environment wherein the super users are gaining both respect and improved practices by which they increasingly bring measurable (and visible!)  business benefit to their companies. Your takeaway is the knowledge of what can now be accomplished and how you can join in the growing vanguard of Super User revolutionaries.

Speakers
avatar for Michael Doane

Michael Doane

Consultant/Author, Doane Associates
A leading authority on enterprise applications. In recent years, he has been advising clients on organizational and governance strategies, business process optimization, and best practices and methods for deriving value from enterprise applications investments. Mr. Doane is the... Read More →


Thursday October 26, 2017 9:45am - 10:30am
Junior Ballroom