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Thursday, October 26 • 1:00pm - 1:45pm
The LUV Factor – SWA’s Approach to Super User Selection

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Okay, you have decided to establish a Super User Program?  Great, I’ll just grab an employee from each department and create my Community?  Wait, what – it’s not that straightforward?  There is an existing proven method to creating a Super User Community in order to build for success?  If you are contemplating, deciding, or restarting a Super User Program, then we want to provide you with insight into finding and selecting Super Users that will help guide you on establishing your own successful Community.  Jessica Mann and Rachel McIntosh will walk you through the repeatable approach taken by Southwest Airlines in finding their Super Users.  We will provide details on the process of how we facilitated the identification, nomination, and selection of Super Users prior to kicking off our first Super User Community.

avatar for Jessica Mann

Jessica Mann

Sr. Manager SAP Support, Southwest Airlines
Jessica is a Leader within the Finance CoE Team at Southwest Airlines. Her Team supports SAP Security/GRC and, most recently, manages the Super User Program. Jessica is more than thrilled to be a part of the Super User Community! | Jessica started at Southwest Airlines in Ma... Read More →
avatar for Rachel McIntosh

Rachel McIntosh

Super User Leader/ERP Business Analyst, Southwest Airlines
I started my career in the Beverage industry in the midst of a SAP implementation. It was love at first sight with SAP! Then I moved into the Pharmaceutical business that had also recently implemented SAP and spent over 16 years in that space. I either taught myself or aligned my... Read More →

Thursday October 26, 2017 1:00pm - 1:45pm
Meeting Room 2